Gupshup operates a conversational AI and messaging platform (Conversation Cloud) that enables businesses to automate complex customer interactions with AI Agents across text and voice. Its product suite includes AI Agents, Click to Chat Ads, AI Campaign CoPilot, Agent Assist, Personalize, and Campaign Manager. The platform serves 50,000+ customers in 130+ countries and processes over 120 billion messages annually. Industry analysts such as Gartner, IDC, and Juniper have recognized Gupshup for its AI capabilities and market leadership. The company plans to use new funding to accelerate product innovation, scale AI Agent adoption, enhance sales velocity, and deepen go‑to‑market execution across India, the Middle East, Latin America, and Africa. Gupshup says its solutions are driving higher conversions and revenue, lower costs, and improved customer satisfaction across marketing, sales, and support use cases. Gupshup provides a carrier-grade conversational messaging platform and a single messaging API for 30+ channels, enabling businesses to build conversational experiences across marketing, commerce, and support. The platform powers over 6 billion messages per month and serves thousands of large and small businesses across emerging markets and the United States. Customers can discover products, pay for them, track delivery, provide feedback and get support within messaging flows. Gupshup exited 2020 with an annual revenue run rate of approximately $150 million and has raised $340 million in 2021. The company plans to invest in product innovation for digital commerce enablement, expand go-to-market initiatives in mobile-first economies, and is exploring M&A opportunities. It has also expanded its executive team with hires across corporate development, international business development, sales, customer success, marketing, and IT, and will use proceeds in part for secondary share purchases. Gupshup provides a developer-centric conversational messaging platform and APIs that enable businesses to build messaging and conversational experiences across channels. Its technology powers over 6 billion messages per month across 30+ messaging channels and is used by over 100,000 developers and businesses. The company offers messaging APIs, a bot platform and builder tools, a scripting engine, omni-channel inbox, conversational AI, client-side software and other solutions for marketing, sales and support. Gupshup has reported years of profitable growth and exited 2020 with an annual revenue run rate of approximately $150 million. The company plans to use the new funding to rapidly scale product development and go-to-market initiatives worldwide and accelerate business-to-consumer conversational experiences. Gupshup has been a market leader in business messaging in India and is expanding globally, leveraging IP-based messaging channels that work consistently across countries. SMS GupShup operates a large social network and group-messaging service tailored to Indian consumers and has built a massive user base. The company focuses on group messaging and social networking products. It will use the new funding to drive product innovation, increase sales and marketing, and expand globally. Management and investors highlight an opportunity to expand beyond India into other high-growth emerging markets. The company has raised a total of $47 million to date following the latest round. Tenaya Capital and existing backers praise the team's execution and market position. Launched in April 2007, SMS GupShup operates a mobile social network that serves 26m users across over 2m SMS communities ranging from religious groups to sports teams and fan clubs. The company's core product is SMS-based community and messaging services, provided by parent Webaroo Technology India Pvt. Ltd. Management says user base and revenues have grown substantially over the last year, and the platform is seeing strong interest from carriers worldwide. The company plans to use the new capital to expand into new territories and roll out new features, including Mobile CRM solutions for small businesses and corporate brands. To date SMS GupShup has raised $37m in funding.

Total raised

$422M

Funding rounds

6

Latest round

Equity

Latest activity

Jul 2025