HappySignals, founded in 2014 and based in Helsinki, provides an IT Experience Management platform and an ITXM Framework that leverage employee experience data and AI to make IT services more human-centric. The platform helps IT teams prioritize People, Process, and Tech and encourages a shift from SLAs to experience level agreements (XLAs), per CEO Sami Kallio. Customers cited in the article include PepsiCo, Fujitsu, and Reckitt, which use the product to transform IT into a value creator by improving employee happiness and productivity. By prioritising employee happiness and productivity, the company says organisations save money and drive increased business value. The recent funding will be used to fuel sales, marketing, and product development to support global expansion. The article does not disclose revenue or user metrics. HappySignals provides an experience-management platform that helps employees navigate and adapt to new IT across organisations, tracking Experience Level Agreements (XLAs) focused on user experience rather than availability. The platform has been used by over two million employees across 130 countries and the company says customers report a 26% reduction in time lost to IT-related issues. HappySignals will use new funding to scale operations in Europe and the US and to support enterprise customers through digital transitions. The company is Helsinki-based and highlights its role in helping leaders build "happy, productive cultures." To date the startup has raised €6.2 million in total financing. The product is positioned at the intersection of IT service performance and employee engagement.

Total raised

$18M

Funding rounds

2

Latest round

Equity

Latest activity

Apr 2024