Idiomatic, a Palo Alto, CA–based provider of a contextual AI customer intelligence platform, raised $4M in Seed funding. The company will use the funds to expand its solution offering and accelerate reach in consumer internet, e-commerce, retail and technology markets. Led by co-CEOs Kevin Yang and Chris Martinez, Idiomatic categorizes and quantifies all types of customer feedback, including unstructured feedback from emails, chats, voice, reviews, and social media, in real time to inform product and customer service decisions. It integrates data from customer support and cloud platforms such as Gladly, Salesforce and Zendesk to consolidate dispersed data. Idiomatic incorporates human context into its NLP models to deliver actionable insights that improve customer experience. The company serves digital-native brands including FabFitFun, Facebook, Instacart, Pinterest, Medium, Upwork and HubSpot.

Total raised

$4M

Funding rounds

1

Latest round

Seed

Latest activity

May 2022