LimeChat provides AI-based chatbots that enable D2C brands to respond instantly to customer queries from product discovery through checkout and returns. The company’s assistant focuses on improving consumer retention and delivering a compelling customer experience on chat. Founded in 2020 and based in Bangalore, LimeChat serves over 125 brands in India. In the six months prior to the article, the startup reported 3X growth in traction. The team plans to use new funding to strengthen its product and expand go-to-market operations. Founders are Aniket Bajpai and Nikhil Gupta. LimeChat provides a personalized shopping experience for D2C companies on chat platforms using Level 3 conversational AI. The platform delivers contextual, tailored interactions across channels including WhatsApp and Facebook Messenger. It currently serves more than 25 brands across categories such as fashion, beauty and cosmetics, and health and wellness. The founders leveraged an AI research background to build conversational intelligence aimed at improving customer experiences. The company says the new funding will be used to hire talent, increase workforce efficiency, and scale go-to-market operations. Prior investors include Stellaris Venture Partners and the International Finance Corporation.

Total raised

$5M

Funding rounds

2

Latest round

Seed

Latest activity

Apr 2022