Lucidya is an AI company founded in 2016 by Abdullah Asiri that provides customer experience management solutions across the MENA region. Its proprietary Arabic-language AI engine helps businesses and governments analyze and improve customer engagement across digital channels. The company serves sectors including telecom, BFSI, healthcare, hospitality, and the public sector. Operating in 11 countries, Lucidya serves enterprises with a combined market cap of over $250 billion and reaches more than 75 million users. It plans to scale its AI agent offering to transform customer-facing roles through automation, personalization, and compliance-driven AI solutions. The company will use the Series B proceeds to accelerate that AI agent roadmap and broader platform scaling. Lucidya, founded in 2016 and based in Saudi Arabia, offers a customer experience management platform that consolidates interactions across online channels. Its solutions use proprietary AI and Arabic NLP to deeply analyze captured interactions and extract insights. The platform is aimed at helping organizations understand and better serve their customers and make data-driven decisions. The company plans to use new funding to further develop and enhance its platform. Lucidya also intends to expand its services across the MENA region using the proceeds from the round. The articles do not disclose revenue or user metrics.

Total raised

$36M

Funding rounds

2

Latest round

Series B

Latest activity

Jul 2025