Luminoso develops AI and natural language understanding software that discovers insights in companies' unstructured text data without setup time or training. Its platform analyzes text natively in 14 languages, including Chinese, Korean, Japanese and Arabic. Customers use Luminoso to streamline contact center processes, monitor brand perception and optimize customer experience. The company is led by CEO Adam Carte. Luminoso will use the Series B proceeds to expand and scale its team as its customer base grows internationally. The product is positioned for cross-industry application across any text-based data sources. Luminoso is a Cambridge, MA-based natural language company providing AI-powered customer insight. The company leverages artificial intelligence and natural language understanding to streamline contact center processes, monitor brand perception, and optimize the customer experience. Its platform operates natively in 13 languages, including Chinese, Korean, Japanese, and Arabic. Luminoso will use the capital to accelerate its customer base and expand its team. The company is led by CEO Adam Carte and CSO Catherine Havasi. It closed a $12.6M Series A1 financing that included new funding and the conversion of previously issued debt. Luminoso provides a cloud-based text analytics service that automatically constructs taxonomies and applies machine learning to infer meaning from unstructured text. The technology originated from research at the MIT Media Lab and the company spun out in 2010. Its platform recognizes slang and evolving vocabulary by inferring meaning from contextual clues, enabling deeper analysis than simple sentiment tools. Primary use cases cited include market research and understanding customer interactions; Luminoso has worked with Sony to analyze social media reactions to the World Cup. The company says the new funding will help continue product development and support hiring additional personnel. After the Series A the company has raised $8M to date. Luminoso develops cloud-based software that performs linguistic analysis on text. The company describes its platform as the first cloud-based, massively multilingual, scalable solution for understanding text. Luminoso's technology aims to enable computers to work with text as easily as numbers. Its approach is based on over a decade of scientific research into common sense reasoning conducted at the MIT Media Lab. The company is located in Cambridge, MA. Per a company filing with the SEC, Luminoso has raised $1.5 million in equity capital.

Total raised

$31M

Funding rounds

4

Latest round

Series B

Latest activity

Dec 2018