deepdots offers an end-to-end AI platform that collects, unifies, and analyses customer feedback at scale, converting reviews, surveys, and support tickets into prioritized, actionable recommendations with human-level accuracy. The company builds and stores proprietary models privately, providing each enterprise client with a dedicated model on a private server to meet control, quality, and privacy requirements. Its platform covers workflows from survey generation to analytics and insight-driven actions, positioning itself as an alternative to legacy CX tools. Customers include Danish brands such as Matas, NREP, and Culligan, and its surveys reach over 4 million consumers annually in Denmark. deepdots was founded in 2023 by former Google product leaders Nima Vali Rajabi (CEO) and Francisco Arias (CTO) and has rebranded from Magic Feedback. The company plans to use recent funding to expand the team, open a second office in Barcelona, further develop its AI infrastructure, and become a foundational layer for enterprise customer-experience automation. Magic Feedback is a Copenhagen-based startup that unifies user feedback from support tickets, meeting notes, and product reviews into a single platform and applies custom-built AI to automatically organize and analyze it. The platform connects to the systems where feedback is stored and categorizes insights to help product teams make faster, evidence-based decisions. Founded in 2023 by former Google employees Nima Vali Rajabi (CEO) and Francisco Arias (CTO), the company launched its product in September and has begun onboarding industry-leading customers. Magic Feedback is also rolling out new features including AI-powered feedback surveys, forms, and a search engine to broaden its product offering. The startup raised a €1.2 million pre-seed round to support product development and growth.

Total raised

$8M

Funding rounds

2

Latest round

Seed

Latest activity

Jun 2025