MD Ally offers 9-1-1 and EMS-integrated telehealth and care navigation technology that enables medical dispatch to expand non-emergency services. The platform is designed to remove logistical barriers between 9-1-1 systems and the broader healthcare ecosystem. The company collaborates with public safety systems and health insurance payors to route callers with non-emergency concerns into timely, appropriate care. MD Ally also provides downstream care coordination and supports callers with personal-assistant level help to improve treatment adherence and long-term outcomes. The company says it partners with large U.S. cities such as Phoenix and has national payor partnerships across Florida, Arizona, and California, serving over 5 million patients. MD Ally is NYC-based, was founded in 2018, and is led by CEO Shanel Fields. MD Ally integrates directly into public safety answering point computer-aided dispatch systems to identify low-acuity 911 calls and redirect them to telehealth options using established Advanced Medical Priority Dispatch System codes. The platform is offered free to 911 centers while the company plans to generate revenue from telehealth provider referrals and insurers seeking to reduce emergency-service costs. MD Ally is already integrating with centers in New York and Florida and aims to add centers in Louisiana, California and Arizona by the end of the year. Long-term the company hopes to deescalate situations — including mental-health calls — by routing callers to appropriate clinical or behavioral resources instead of police response. The company was started by CEO and founder Shanel Fields in fall 2019; Kojo DeGraft-Hanson serves as chief product officer. Financially, MD Ally closed a $3.5 million seed round and had previously raised $1 million last March. MD Ally provides an on-demand telemedicine platform that lets dispatchers offer immediate virtual appointments to 911 callers as an alternative to dispatching EMS teams. The product includes a telehealth platform and EMS integrations designed to safely transmit caller information across the 911 system. Founder and CEO Shanel Fields incorporated the company in 2018 after researching EMS workflows and drawing on a Wharton healthcare‑management MBA; the team includes a chief technical officer, chief product officer, and a recent sales hire. MD Ally is distributed but was founded in Philadelphia and plans to relocate to New York City through its involvement with HearstLab. The company raised just over $1 million in a seed round and intends to use the funds to grow headcount and invest in R&D focused on 911 system integration. The service aims to reduce non‑emergent EMS responses, conserve PPE and lower risk to responders and patients, a benefit highlighted during the COVID‑19 pandemic.

Total raised

$19M

Funding rounds

3

Latest round

Series A

Latest activity

Aug 2024