Medallia provides AI-driven experience management that ingests and analyzes billions of customer and employee feedback signals for enterprise customers, including seven of the Fortune 10. The company is focused on evolving experience management from reporting and analytics into a predictive, automated operating system that can recommend and initiate business actions. Following a recent recapitalization that reduced its outstanding debt and brought in $150 million of new capital, ownership transferred to an investor group led by Blackstone-managed funds, with Apollo and FS KKR Capital Corp. Medallia plans to deploy the strengthened balance sheet to accelerate investments in generative AI, automation, integrations with enterprise systems, and connections to agentic AI platforms. It is also advancing its Frontline-Ready AI foundation to support these strategic shifts.

Total raised

$385M

Funding rounds

4

Latest round

Equity

Latest activity

Aug 2026