NLX provides an end-to-end enterprise AI platform to create, manage, deploy and analyze chat, voice, and multimodal conversational applications, leveraging generative AI and cloud software. The platform offers modularity and access to AI models from providers including Amazon, Google, Microsoft and the open-source community. NLX serves large and enterprise brands, with customers such as Red Bull and Copa Airlines and engagements with Comcast following participation in the Comcast NBCUniversal LIFT Labs accelerator. Its largest deployment is rolled out in 90 countries and supports over 65 languages and locales. Led by CEO Andrei Papancea, the company plans to use new funding to expand operations and accelerate development efforts. The company is based in New York City. NLX provides a unified, no-code SaaS platform to build, manage, and analyze AI-powered voice, chat, and multimodal conversational applications at scale. The platform combines conversational AI with human support workflows to enable personalized self-service for customers. In January 2023 the company raised $4.6M in additional funding to fuel marketplace expansion and product improvements, bringing total financing to $9.6M to date. IAG Capital Partners led the new investment, with previous backers JetBlue Ventures and Flying Fish Ventures participating. Since the prior raise NLX launched Showroom, a live, personalized multimodal conversational experience developed with Amazon Web Services. The company serves enterprise, Fortune 200, and midsized clients, including Compañía Panameña de Aviación S.A., Red Bull GmbH, LifeMiles Ltd., and Mon Cheri Bridals LLC. NLX is a New York-based provider of an automated, personalized customer self-service software platform. Its Voice Compass product is a voice-driven self-service platform that automates customer support by guiding customers through an onscreen journey to complete tasks. The company’s conversational self-service automation combines AI and human support experience to enable travel and hospitality customers to resolve issues faster and more cost-effectively. In January 2022 NLX raised $5M in seed funding led by Aquila Capital Partners with participation from Flying Fish Partners, Sage Venture Partners, and JetBlue Technology Ventures. The company intends to use the funds to continue to expand operations and its business reach. Andrei Papancea is CEO and cofounder.

Total raised

$22M

Funding rounds

3

Latest round

Series A

Latest activity

Feb 2024