Founded in 2021, Ophelos builds an AI-driven debt resolution platform that combines machine learning, advanced analytics, digital self-service and a human-centred approach. Its platform is underpinned by OLIVE, a smart language analyst that helps identify potentially vulnerable customers using natural language understanding. Ophelos emphasizes ethical debt collection and behavioral science to improve outcomes for both businesses and consumers. The company already counts three of the largest UK energy retailers and fintech brands such as Yonder, Plend and Butter among its clients. Ophelos plans to rapidly expand its automation platform to support more companies and people across the UK. Following its seed raise, the company intends to double its headcount in 2023, hiring across engineering, product, data, machine learning, marketing and sales. Ophelos offers a debt management platform that leverages AI and behavioural science to optimise customer communications, provide alternative repayment plans, and improve vulnerability detection via open banking. The product uses machine-learning pattern analysis to surface regulatory and compliance risk and runs digital affordability assessments to assess customer financial health. Ophelos reports initial launch-client results showing a 24% increase in debt recovered, a 28% reduction in costs, and a 68% rise in customer engagement. The company says it will use new capital to expand its engineering and customer operations teams and continue building out the platform. Founded in 2019 by Amon Ghaiumy, Paul Chong, and Prof. Qingchen Wang, Ophelos is targeting the $24 billion debt collection industry and emphasises a customer-centric mission to reimagine collections and improve financial relationships.

Total raised

$8M

Funding rounds

2

Latest round

Seed

Latest activity

Jul 2022