Pact Coffee operates a subscription e-commerce service that delivers freshly roasted beans to customers with next-day delivery, positioning itself as a ‘Zappos of coffee’ to make specialty coffee accessible to the mass market. Customers subscribe and receive curated coffee from around the world; competitors mentioned include HasBean and Kopi. The company emphasizes a frictionless customer experience and says achieving that has taken 18 months of work. Pact plans to use new funding to accelerate growth and to expand its UK team from 30 to 50 employees. Management highlights customer service and logistics as key priorities rather than pure technology. The company was founded by Stephen Rapoport, who previously built and sold Crashpadder to Airbnb. Pact (originally launched as YourGrind) offers specialty coffee by matching bean selection and grind to customers’ brew methods and shipping within seven days of roasting. The company focuses on making specialty coffee accessible to the mass market while positioning itself against supermarkets and other subscription clubs. Pact emphasizes customer service and community-building, describing its approach as a “Zappos for coffee,” and prioritizes retention over rapid growth. Operational metrics reported include about 1,700 users, shipping 100–350 packs of coffee per day, a subscription conversion rate above 20% over recent weeks, and an average user buying over two bags per month. The product is priced at roughly twice supermarket coffee, and Pact has used referral campaigns to drive fast customer growth (120% growth in 24 hours while clearing 200kg of excess stock).

Total raised

$4M

Funding rounds

2

Latest round

Series A

Latest activity

Aug 2014