PagerDuty is an incident-management and digital operations platform that helps businesses monitor their technology stacks, manage incidents and alert engineers when things go wrong. Founded in 2009, the company serves more than 10,500 enterprises, including GE, Capital One, IBM and Spotify. While alerting remains a core capability, PagerDuty has expanded into AIOps and other services designed to reduce noisy and unnecessary alerts. The company says it will invest proceeds in innovation that leverages artificial intelligence and machine learning, and in developing its people as it scales globally. Financially, PagerDuty has raised well over $170 million to date and completed a $90 million Series D at a $1.3 billion valuation. The latest funding is positioned to support continued product development and potential preparations for an IPO. PagerDuty is a San Francisco-based SaaS digital operations management platform led by CEO Jennifer Tejada. The platform helps developers, DevOps, IT operations and business leaders prevent and resolve business-impacting incidents and access insights to proactively manage incidents and events across IT environments. PagerDuty serves more than 8,000 small, mid-size and enterprise global customers, including NBC Universal, Lululemon, Slack, IBM and Panasonic. On April 13, 2017, the company closed a $43.8M Series C to fuel growth. The round was led by Accel with participation from existing investors Andreessen Horowitz, Bessemer Venture Partners, Baseline Ventures and Harrison Metal. PagerDuty intends to use the funds to grow the business. PagerDuty provides a cloud-based platform that aggregates incident reports from disparate monitoring tools into a single interface and sends alerts to on-call IT personnel. The product integrates with application- and infrastructure-level monitors and aims to reduce false positives so engineers are only woken for serious incidents. The company plans to use new funding to add more intelligence to incident reports and to build automated ways to resolve or remediate problems without human intervention. PagerDuty positions itself as complementary to application performance tools like New Relic, AppDynamics and Splunk by acting as a central incident hub that those tools can plug into. The company reports traction across verticals, serving customers such as Nike, Adobe, Intuit, Panasonic and Evernote and covering 30% of the Fortune 100. PagerDuty has about 90 employees, with headquarters in San Francisco and a programming office in Toronto, and has raised $39.8M to date. PagerDuty offers a SaaS-based alerting and incident management system that aggregates errors from multiple monitoring tools (including Zenoss, Nagios, New Relic, Splunk, AWS CloudWatch, Pingdom). Its platform provides automated on-call management and customized notification chains that notify designated engineers via phone, SMS and email, and it guarantees reliable message delivery across more than 100 countries. The company integrates with a wide range of infrastructure and application monitoring services to centralize incident handling for servers, networks, databases and web and mobile applications. Customers cited in the article include Microsoft, National Instruments, Electronic Arts, Adobe, Rackspace, Etsy, Square and GitHub. Led by co-founder and CEO Alex Solomon, PagerDuty plans to use the Series A capital to expand engineering and marketing teams and to increase adoption among small, mid-size and enterprise organizations worldwide. The company is based in San Francisco, CA. PagerDuty is a SaaS service that centralizes and prioritizes incident alerts for engineering teams, delivering email, SMS, and voice notifications. It supports automatic escalation and on‑duty calendars to route alerts to the right person based on time and response. PagerDuty offers two‑way SMS so recipients can acknowledge alerts, and provides integrations including a Nagios plugin, an API, and the ability to accept monitoring emails. The company announced an API launch, a partnership/integration with CloudKick, and that it has exited beta. Pricing is tiered publicly at $12/month for a single user and $300/month for larger teams, with custom plans for enterprises. The founders are ex‑Amazon employees and the company says it aims to serve smaller businesses that lack in‑house incident‑management systems.

Total raised

$172M

Funding rounds

5

Latest round

Series D

Latest activity

Sep 2018