Founded in 2015, parcelLab builds Operations Experience Management software that enables brands, online retailers, and B2B distributors to regain control of end-to-end post-purchase journeys and deliver bespoke, branded customer experiences. The platform integrates with 150+ carriers and operates in over 153 countries, sending seven million proactive, personalized communications daily. parcelLab says customers see double-digit basket-size increases, email open rates above 90%, 25% reductions in WISMO inquiries, and triple-digit increases in customer reviews. The company serves clients including IKEA, Puma, and Lidl and maintains offices in London, New York, Munich, and Paris. With the new funding, parcelLab plans to accelerate global expansion, extend its product suite, enter new industry sectors, and hire talent worldwide. parcelLab offers a cloud solution for smart parcel monitoring and targeted customer communication during the delivery process, enabling online retailers to control the post-purchase customer journey. The company serves over 350 retailers and brands, including Ikea, Lidl, MediaMarktSaturn and MADE.com, and employs around 50 people. parcelLab operates three locations in London, Munich and Paris. Founded in 2014, the product is described as technically mature and easy to implement with fast ROI. With the new funding the startup plans to further develop its technology, massively grow its team and expand its presence in the UK, Germany, France and additional European markets.

Total raised

$113M

Funding rounds

2

Latest round

Series C

Latest activity

May 2021