Predictiva develops Upbe.ai, a SaaS conversational intelligence solution that uses machine learning and natural language processing to extract contextual insights from call-center conversations. The platform converts conversations into conversational data to support decision-making, customer retention and loyalty strategies. Upbe.ai enables call-center clients to automate quality audits, reduce costs, improve team productivity and streamline processes like verification campaigns. Predictiva was founded in Marbella (Málaga) in 2016 and is led by Pablo Enciso. Financially, the company has completed a financing package totaling €4.0M comprising multiple public and private contributions. The raise includes a €2.4M tranche associated with Swanlaab, Sabadell and CDTI, €1.1M from the European Commission’s SME Instrument Phase 2, and €0.5M from Enisa. Predictiva is a Málaga-based startup whose flagship product, CLARA, uses machine learning and natural language processing to audit and extract data from thousands of customer–agent interactions. CLARA identifies whether incidents are resolved, measures customer satisfaction, checks accuracy of contractual information on calls, and analyzes patterns that drive phone-sales conversion. The company was founded in 2016 and launched in 2018. Predictiva raised a €2.6 million financing round, including a €1.1 million contribution from the Horizon 2020 programme. Investors in the round include Swanlaab Venture Factory and Sabadell Venture Capital. With the new funding the startup plans to expand internationally into the US and Latin America.

Total raised

$4M

Funding rounds

2

Latest round

Equity

Latest activity

Oct 2020