Proto provides AI Customer Experience (AICX) solutions powered by its proprietary NLP engine, HermesAI™, which is trained to understand local and mixed languages (e.g., Cebuano, Kinyarwanda, Twi, Taglish). Its chatbots are deployed nationwide with regulators and across 2,000+ private sector institutions, and serve clients from the Philippines to Zambia, including the National Bank of Rwanda, Bank of Ghana, and the Medical City Clinic. The company emphasizes inclusion by enabling citizen engagement and reducing long wait times and unresolved cases through localized conversational AI. Proto’s core product focuses on overcoming scarce ML training resources for underrepresented languages via data-heavy, industry-relevant models. The firm plans to use the new funding to accelerate global expansion of its AICX offerings in over a dozen emerging markets.

Total raised

$6M

Funding rounds

1

Latest round

Series A

Latest activity

Aug 2022