Qminder provides a platform that automates key customer service touchpoints and guides visitors from welcome to service while managing communication and navigation so staff can focus on personalised service. The product offers real-time insights and reporting to monitor and improve wait and service times and to inform resource planning and back-office decisions. Qminder positions itself as a service flow management solution—moving beyond merely eliminating queues—and says the industry has shifted away from bulky custom hardware toward data-rich software that leverages Apple’s ecosystem. Customers include Hertz, American Express (AMEX), and Delta, and the company notes in-person service branches can incur up to $2 million annually per location in managing and measuring services. Qminder reports a 10-year track record of profitable bootstrapping and market recognition in queue management. The company plans to triple its US customer base with a focus on local government and healthcare and expects an AI assistant to become a frontline worker sidekick in the future.

Total raised

$3M

Funding rounds

1

Latest round

Seed

Latest activity

Nov 2024