Recustomer provides a post-purchase experience platform that automates returns, exchanges, cancellations, delivery tracking, and offers a try-on-at-home service to improve e-commerce customer experiences. In roughly two and a half years of operation the service has been introduced to over 200 brands across industries including beverages, food, fashion, interior design, and electronics. The company says it is used by many enterprise customers and has an overwhelming presence in Japan in the post-purchase experience software category. With the new funding Recustomer plans to expand product functionality, strengthen its engineering organization, and bolster sales, marketing, and customer success teams. The company also plans to expand its scope toward pre-purchase experiences to become the market leader among purchase experience platforms. Recustomer was established in March 2017 and is headquartered in Chiyoda-ku, Tokyo.

Total raised

$4M

Funding rounds

1

Latest round

Series A

Latest activity

Sep 2024