Retain is the first Customer Insights Engine (CIE) that gives a unified view of customer engagement across teams, processes, and browser-based applications. It integrates with every browser-based application using privacy-rich browser technology to create a one-to-one picture of customer engagement and surface data-driven insights for customer-facing teams. Retain identifies and shares best team habits to optimize revenue growth, reduce churn, and measure internal process efficiency. Its customers include Salesforce, Nielsen, and Google, and the company reports 8x ARR growth and 36x average customer seat growth over the last 12 months. According to Retain's data, the product doubles the efficiency of customer success processes, returns 23,000 hours per year to maximize customer-facing time, and grows revenue 25% by boosting engagement with high-value customers. The company says the new financing will accelerate growth and be used to acquire top talent.

Total raised

$23M

Funding rounds

1

Latest round

Series A

Latest activity

Aug 2021