ReturnKey builds a Return Management System (RMS) that automates returns, complaints, and claims workflows and integrates with e-commerce platforms, omnichannel systems, CRM, and logistics. The platform embeds a return menu in merchant sites/apps so customers can register returns and merchants receive real-time information to process them. ReturnKey positions RMS as a solution to reduce manual, time-consuming return processes, lower complexity around shipping records, and improve customer loyalty and satisfaction. The startup was founded in 2020 by Dalton Fouts (CEO) and Will Henry (CTO) and is based in Jakarta. Financially, ReturnKey previously raised a $3.7M seed in mid-2022 and has reported a $9.7M Series A to regulators. The product-focused company continues to emphasize integrations and automation to address merchant pain points in returns management.

Total raised

$10M

Funding rounds

1

Latest round

Series A

Latest activity

May 2024