Risotto provides an autonomous ticket-resolution layer that sits between traditional help-desk systems (e.g., Jira) and a company’s internal tooling. The platform leverages a third-party foundation model but differentiates itself through proprietary prompt libraries, evaluation suites, and thousands of real-world training examples that constrain the model’s non-deterministic behavior. In production with payroll company Gusto, Risotto has automated away roughly 60 % of support tickets, demonstrating meaningful labor savings. While most customers still rely on conventional ticket workflows, the team is preparing for an LLM-first future by integrating with ChatGPT for Enterprise and Gemini over MCP. This positioning allows Risotto to act as a specialized tool invoked by broader AI agents, prioritizing reliability and context management over traditional user interfaces. Customers also find value in the product’s ability to simplify complex IT environments—one client reportedly employs four full-time staff solely to wrangle Jira—highlighting immediate ROI. Following its recent seed financing, the company is well-capitalized to extend product capabilities and pursue additional enterprise integrations.

Total raised

$10M

Funding rounds

1

Latest round

Seed

Latest activity

Jan 2026