SaaS Labs offers an AI-powered, no-code business automation platform aimed at sales and support teams at SMBs, with flagship product JustCall that integrates with over 100 business tools. The company uses machine learning on a database of over 100 million calls to evaluate call quality and help managers focus on poorly graded interactions. SaaS Labs has more than 6,000 customers globally, with over 70% based in the U.S. and 10% in the U.K., and counts Grab, GoStudent and HelloFresh among customers. It has been profitable for years and grew revenue 2.5x last year; small customers can start at about $25/month and scale to paying tens of thousands annually. The company recently acquired Poland-based CallPage and France-based Atolia to broaden product offerings and deepen market footprints. Management plans aggressive M&A, global hiring, product launches and brand marketing, and aims for an IPO within four to five years. SaaS Labs develops productivity and business process automation products for sales, support, marketing teams and contact centers. Its offerings include Justcall, which enables SMBs to set up cloud-based contact centers quickly, and Helpwise, a shared inbox that consolidates communication streams. The products have native integrations with more than 70 business tools and the company serves over 6,000 customers in 40+ countries, including Divvy Homes, Ernst & Young, and Walmart. SaaS Labs describes itself as a 100% remote, customer-centric company that is highly profitable and well-funded by VCs from India and the US. The company raised $17M in a Series A and plans to use the capital to expand its customer base, hire staff, and release new products and services. It currently employs about 70 people and aims to double that headcount by the end of the year. Deloitte has ranked SaaS Labs among the top 10 fastest-growing technology companies in India and in the top 100 in APAC for the past two years.

Total raised

$59M

Funding rounds

2

Latest round

Series B

Latest activity

Jan 2022