ShowKit offers an SDK that embeds Mayday-style live video customer support directly inside native apps, letting users tap a help button to start a live video chat. Customer-service representatives can draw on the user's screen, take app-level control, and solve problems in real time. The experience is cross-platform so agents can assist from the web or natively on their own devices, and the platform integrates with Salesforce to pull in customer info. The SDK is configurable for two-way video, one-way video, or audio-only flows. While in private beta the company accumulated over 1,200 clients and developers, including HP, Cisco, MICROS Systems, Square, Barclays Bank, Capital One Labs, Zendesk, Rebtel, and Medtronic. ShowKit has raised $710k in seed funding and is currently fundraising for an additional $800k; the team plans to hire a sales force once funded.

Total raised

$1M

Funding rounds

1

Latest round

Seed

Latest activity

May 2014