Super offers repair and maintenance coverage for electrical and mechanical systems, appliances and plumbing through a monthly subscription. It operates a marketplace of licensed service businesses and individual contractors who use its platform and are remunerated based on call-outs, which are included in subscribers' plans. The company uses pricing algorithms and app features for issue reporting, call-outs and, in some cases, automated adjudication, and it is investing to enhance the AI that underpins its service and pricing. Super is San Francisco–based and active in Austin, Chicago, Dallas, Houston, Phoenix, San Antonio and Washington, D.C. It has grown revenue 7x since April 2019 but is not disclosing actual revenue or user numbers. The company plans to use new funding to expand into new markets, hire more staff, add more maintenance and repair services and partnerships, and continue building its home-warranty-by-subscription proposition. Super operates a subscription service that links U.S. homeowners to vetted providers for maintenance and repair work. It offers tiered plans priced at $20, $60 and $90 per month with a $75 copay on repairs today, covering categories such as appliance, home and premium home services and expanded/breakdown coverage. The company primarily sells directly to homeowners but is exploring bundling opportunities with home purchases, insurance and appliance sellers. Founder and CEO Jorey Ramer says the long-term vision is to cover 100% of repair and maintenance so customers pay nothing out of pocket. Super reports it has been growing its business 400 percent each year for the past two years. The startup is using new funding to continue scaling its business across the U.S. Super is a subscription-based service that reinvents the homeownership experience by covering breakdowns in systems and appliances and providing a service concierge to find and schedule vetted providers. The product includes centralized home service records, a maintenance schedule, service discounts, and breakdown coverage. Super uses a data-driven approach that catalogs every maintenance and repair event to provide individualized care and anticipate preventative maintenance. The company launched service in the Maryland/DC area and plans a U.S. rollout in 2016. Super emphasizes flattened costs for repairs and aims to reduce the hidden annual costs homeowners face, which the article cites as roughly $6,822 on average. The company was launched by entrepreneur Jorey Ramer and is available online at HelloSuper.com.

Total raised

$74M

Funding rounds

3

Latest round

Series C

Latest activity

May 2021