Talla provides a Service Assistant product that automates service-desk processes using artificial intelligence and natural language processing. Its chat-based assistant lets employees create and receive answers to IT and HR questions directly through Slack, Microsoft Teams, or Talla’s web-based TallaChat. The product can be used as a standalone service desk or alongside traditional service-desk systems. More than 2,000 businesses use Talla’s platform. The company plans to use new funding to expand sales and marketing efforts and continue investing in its advanced NLP infrastructure. Talla is led by CEO and co-founder Rob May and is based in Boston, MA. Talla offers ServiceAssistant, a configurable service‑desk bot that operates inside Slack and Microsoft Teams and can also be used via a web app or email. The product supports staged automation: human‑only responses, human‑reviewed automated replies, or fully automated answers when confidence thresholds are met. It includes ticketing, a knowledge base, and employee broadcast capabilities so it can serve as a central IT/HR processing hub. The company deliberately uses an in‑house service model while it refines NLP capabilities and the assistant learns from interactions and asked clarifying questions. Talla aims to drive users into conversational tools while accommodating employees who do not use Slack or Teams. The company has 16 employees and has raised $4.5 million to date. CEO and co‑founder Rob May previously co‑founded Backupify, which was sold to Datto in 2014.

Total raised

$13M

Funding rounds

2

Latest round

Series A

Latest activity

Jun 2017