Techtouch provides a Digital Adoption Platform that delivers real-time guided navigation and no-code guides to help users adopt enterprise SaaS and systems. Its product is used across large enterprises, public ministries and municipalities, and SaaS companies to improve adoption of software such as Salesforce, SAP, Concur, and SuccessFactors and to reduce high-touch customer success effort. The platform can be installed with no code and is positioned to make customer success more tech-touch, enabling product-led growth for SaaS providers. Techtouch has been widely adopted in Japan, surpassing 2 million active users in December 2022 and holding the No.1 market share in the Japanese DAP market according to ITR. Financially, the company has raised a total of JPY 2.4 billion, including a recent JPY 1.78 billion round. Techtouch plans to use the new funding to recruit staff, ramp marketing, bolster customer support for overseas branches, expand sales and marketing, and pursue overseas expansion beginning in Asia. The company frames digital adoption as an enabler of digital transformation and aims to ensure users are not left behind as public and private organizations digitize services.

Total raised

$14M

Funding rounds

1

Latest round

Equity

Latest activity

Feb 2023