Thread develops an AI service desk designed specifically for managed service providers (MSPs). The platform offers real-time chat, a unified inbox, workflow automation, and a suite of AI agents that automate ticket creation, routing, documentation, and resolution. By turning reactive support into predictive service, Thread enables MSPs to scale their businesses without adding headcount and to lower per-job costs. Current leadership includes CEO Michael Evers and COO Matthew Linn. The company plans to use newly secured capital to speed up development of its agentic products. To date, Thread has raised a total of $30 million in funding across all rounds highlighted in the articles.

Total raised

$18M

Funding rounds

1

Latest round

Equity

Latest activity

Dec 2025