Topbox ingests customer data from voice and text chats, surveys, social media posts and online reviews and runs it through classification models to identify granular friction points and root causes. Its core product aggregates disparate data sources and classifies signals so companies can move from high-level summaries to actionable, contextual insights. The company emphasizes granularity and the ability to surface root causes across channels. Current customers include Orvis, Bed Bath & Beyond and Western Union. Topbox focuses its efforts on verticals where its model performs best: retailers, mobile telcos, cable and broadband providers, and healthcare. The company recently raised $5 million and plans to use the capital to build out its go-to-market strategy and continue product development, including a forthcoming new user interface and additional machine learning hires.

Total raised

$5M

Funding rounds

1

Latest round

Equity

Latest activity

Jul 2018