Ultimate.ai offers a data-ingesting, AI-first no-code platform that helps businesses design and deploy virtual customer service agents capable of automating up to 80% of customer support interactions. The product emphasizes hand-holding through discovery, design and expansion, with templates, best practices, one-click CRM integrations (including Salesforce and Zendesk), A/B testing and proactive suggestions to improve agents. It supports interactions in over 20 languages and targets large-scale B2C customer support organizations across retail/ecommerce, telecommunications and travel. The company reports close to 100 customers — including Deezer, Telia, Footasylum and Finnair — and says it has tripled ARR over the last 12 months while also tripling headcount. Ultimate.ai positions automation as a way to free human agents from repetitive work so they can focus on complex or emotionally demanding queries. The startup plans to invest the new capital in sales and marketing, push into North America, deepen European expansion and continue product development. Ultimate.ai offers a language-agnostic AI layer for enterprise customer service that automates repetitive cases and assists agents through complex tasks. The platform supports multilingual automation and integrates with CRM providers such as Salesforce, Zendesk and Freshworks. Customers include multinational enterprises Telia, ADAC and Finnair. The company says its revenue has grown tenfold in the 12 months since its seed round and has tripled its team to 30 people. Ultimate.ai plans to continue improving customer experiences globally and to establish itself as a market leader in customer service automation. Ultimate.ai offers an AI-powered suggestion engine that trains on clients' customer-service logs to provide real-time assistance to human agents across chat, email and social channels. Founded in November 2016 and launching its first product in summer 2017, the startup emphasizes language-agnostic NLP and transfer learning to serve non-English markets. It claims state-of-the-art proprietary deep learning with 98.6% NLP accuracy, rapid onboarding (training from millions of lines within a day) and deployments with as little as 500 lines of historical conversation. The company now has more than 25 enterprise clients, including Zalando, Telia and Finnair, and technical and commercial partnerships with SAP, Microsoft, Salesforce and Genesys. Ultimate.ai positions its product as augmentation rather than replacement of human agents, using semi-supervised learning and transfer learning to improve across customers. Planned use of capital and go-to-market focus include scaling the AI clustering system and targeting underserved language markets in the Nordics and DACH while building teams across Berlin and Helsinki.

Total raised

$28M

Funding rounds

3

Latest round

Series A

Latest activity

Dec 2020