Understood Care offers an AI-native patient advocacy platform that pairs dedicated human advocates (with backgrounds like nursing, healthcare administration, and social work) with an AI co-pilot called Ava to handle administrative tasks and surface relevant resources. The platform helps patients schedule appointments, access benefits, complete applications, coordinate care, and resolve barriers such as transportation, housing, and medication affordability. Understood Care launched patient care in March 2025 and expanded across all 50 states within eight months, supporting thousands of patients and establishing relationships with three major Medicare Advantage plans. Active patients contact advocates about five times per month on average, while advocates proactively reach out about 11 times per month. The company bills through CMS-recognized advocacy codes and is building a proprietary multimodal dataset from interactions to improve its AI and workflows. Founded by Sam Wu and Kevin Bailey and based in New York, Understood Care plans to use new funding to accelerate Ava's development and deepen partnerships with providers, payers, and community organizations.

Total raised

$8M

Funding rounds

2

Latest round

Seed

Latest activity

Mar 2026