UserVoice offers hosted customer engagement products including UserVoice Feedback for gathering and prioritizing product ideas, a Helpdesk ticketing system, Instant Answers, website widgets, an iPhone SDK, and a Facebook app. The company reports 75,000 signups and 40 million user interactions across its offerings. It serves customers such as Seesmic, Posterous, Meebo, Miso, Rapportive, and HootSuite. UserVoice is expanding its engineering footprint by opening a new office in Raleigh, North Carolina, and plans to grow its development, design, and sales teams in the coming months. Founded in 2008 and based in San Francisco, the startup is positioning its products to help SMBs and web developers streamline feedback and customer support workflows. UserVoice, based in Santa Cruz, CA, provides a hosted service that helps businesses intelligently process feedback from employees and customers. Its core product aggregates suggestions, enables voting and moderation, and acts as a social idea generator for software companies and web application developers to extend product feedback channels. The company is packaging a white‑label solution to let customers embed branded widgets and communities with customizable CSS, templates, language files and more, targeting corporations and institutions such as education, healthcare and government bodies. UserVoice also introduced ZeroLogin, which allows users to sign in to UserVoice with the same username and password as the company website that deployed its solution. The startup announced it raised an extra $800,000 from a group led by Baseline Ventures and joined by FF Angel (Founders Fund), Betaworks, David Shen Ventures, The Accelerator Group, Net Discovery and Howard Lindzon. UserVoice added Bob Pearson, who spearheaded IdeaStorm at Dell, as an advisor to help the company gain more traction.

Total raised

$2M

Funding rounds

2

Latest round

Equity

Latest activity

Nov 2011