Valence AI develops Pulse Emotion models and a patented audio signal processing pipeline that analyze live calls to classify emotional state from speech in real time, converting tone, pacing, and vocal cues into structured data. The company publishes its own foundation models trained on proprietary, demographically and neurotype-diverse speech datasets and reports 92% accuracy on internal benchmarks. Products include emotion-aware IVR, an Agent Assist copilot for live call coaching, emotionally intelligent AI voice agents, and post-call quality assurance; integrations include ElevenLabs and Cartesia. In production deployments Valence reports handle time reductions of 30% and improvements in customer satisfaction scores, close rates, and time to close, and it serves customers such as Harte Hanks, CustomerHD, and BPO Centers. Valence holds two U.S. patents issued in June 2026 covering its core signal processing pipeline and an extension for live haptic feedback, and its offerings are SOC 2 Type 2 and HIPAA compliant. The company plans to expand language coverage and deepen platform integrations as part of its near-term roadmap.

Total raised

$5M

Funding rounds

1

Latest round

Seed

Latest activity

Jun 2026