Weave provides a Voice over IP–based unified communications platform that integrates texting, phone service, fax and reviews for dental and optometry practices. The company charges customers upwards of $500 per month for access to its service. Weave says it will invest in products, markets and customer experience following the latest funding. The business has rapidly grown headcount, adding 250 employees this year to reach about 550 total, and it reported doubling revenue in 2018. Investors and company statements point to strong SMB SaaS retention and accelerated growth, and leadership sees opportunity to expand beyond dentistry and optometry to any business that needs to communicate with customers. Weave is a customer experience management (CXM) platform that provides SMS, email, marketing capabilities and a proprietary VoIP phone service. Launched in 2014 by CEO Brandon Rodman and based in Lehi, Utah, the platform uses personalized customer information to create interactions across communication channels. It serves and intends to expand into dental, optometry and medical markets. Weave completed a $37.5m Series C growth funding round to support expansion. The company plans to use the proceeds to double its workforce over the next year and to enter new markets. Lead Edge Capital led the round and a Lead Edge partner joined Weave’s board as an observer. Weave provides a unified communications-as-a-service (UCaaS) platform that combines VoIP phone service with a customer service application integrated with practice management software. The product supports voice, SMS, email and marketing services and enables patient reminders, two-way texting, outbound calls, review solicitation and other CRM functions. The company serves more than 3,600 dentists and optometrists across the U.S. Weave launched in 2014 and has broadened its service offerings and vertical reach over the past three years. Financially, the company completed a $17 million Series B-1 round to support expansion. The new capital is earmarked to expand go-to-market efforts and continue product and network development. Weave provides a unified communications platform that consolidates VoIP calling, SMS text messaging and emailing into a single desktop service for small and medium-sized businesses. The solution syncs with existing CRM and EMR software to integrate customer data and help businesses manage customer messaging. Led by CEO Brandon Rodman and based in Lehi, Utah, the company serves more than 2,000 dental and orthodontic practices across the U.S. and Canada. Weave plans to use recent funding to invest in its technology—combining multiple forms of communication into a unified platform while integrating customer data from CRM and business management software—and to grow across the entire SMB market. Following the Series B, total funding to date stands at $22M. Weave provides a VoIP-based unified communications platform that bundles hardware (Polycom IP phones) and software which integrates with customers' existing CRM and EMR systems to make calls more informative and proactive. The company initially focuses on dental clinics and has tailored integrations and workarounds for clinic software that often lacks APIs. Before entering Y Combinator Weave had 160 customers; it now serves over 600 customers, all paying on average $300 per month, and reports customer-base growth of roughly 30% per month. Current go-to-market is direct sales to businesses, though carriers and others have approached Weave about partnerships. Management plans to use product development to add features, expand marketing, prepare to target verticals adjacent to dentistry, and port its software to smartphones to route calls, appointments and data to mobile devices. The company is based in Utah and is a Y Combinator alum.

Total raised

$146M

Funding rounds

6

Latest round

Series D

Latest activity

Oct 2019