Wonderflow provides an AI-driven platform that aggregates and analyzes customer reviews and support-center records to generate actionable insights for enterprises. The product emphasizes Natural Language Processing, prediction, and narrative insights to surface what the market wants from unstructured feedback. The company says it has posted 100%+ growth in the past 12 months and employs about 50 staff across offices in Amsterdam, Milano, and Trento. More than 60% of its workforce are female and employees represent over ten nationalities. Its client roster includes household brands such as Philips, Colgate-Palmolive, Uber, DHL, Delonghi, Reckitt Benckiser, Beiersdorf, Beko, Samsung, GSK, Lavazza, Grundig, and Kantar. Management plans to continue investing in AI and to grow teams in Europe and North America to support enterprise customers. Wonderflow is a customer feedback analysis software startup based in Amsterdam and Trento that provides a big data platform to collect and extract useful information from consumer feedback. The platform processes over 150,000 texts per hour and supports more than 10 languages. Led by CEO Riccardo Osti, Wonderflow says its technology helps companies innovate product and marketing strategies and reduce costs. The company operates globally with a network of over 60 collaborators across 15 countries and serves clients including Philips, Samsung, TomTom, Uber, Reckitt Benckiser, Beiersdorf, DHL and Kantar. Wonderflow raised €1.5m in funding and intends to use the proceeds to consolidate its market position in Europe and to develop its analysis and prediction technologies. Wonderflow is an Amsterdam-based consumer feedback analysis platform that provides marketers and engineers with actionable insights from consumer-generated reviews and customer service data. Led by CEO Riccardo Osti and CTO Giovanni Gaglione, the company offers tools that extract and synthesize online feedback into usable intelligence. It recently raised further undisclosed funding from several Dutch entrepreneurs following its 2015 seed round. The company plans to use the capital to strengthen its market position by consolidating the platform toward a SaaS model. Target industries include hotels, automotive and airlines, following a pilot run with KLM. Wonderflow also launched CX-Report, a single-page report that provides a snapshot of key consumer insights based on analysis of online reviews for a given product. Wonderflow provides Wonderboard, an advanced consumer-feedback analysis platform that lets brands and teams find, browse, filter and group product reviews by price, brand, category and country. The company was founded in 2014 by CEO Riccardo Osti, CTO Giovanni Gaglione and COO Michele Ruini and is based in Amsterdam. It was accelerated within Rockstart. Wonderflow raised a convertible debt investment round (amount undisclosed) led by Dutch entrepreneurs and an executive from Samsung. The company intends to use the funds to further automate its flagship Wonderboard product and to strengthen its market position. It is hiring developers and sales managers in Amsterdam.

Total raised

$21M

Funding rounds

4

Latest round

Equity

Latest activity

Jun 2021