Participated · Series A · Feb 2020

Chattermill unifies customer feedback from social networks, support tools, review sites and other digital channels to create a single source of customer truth. The platform applies its own deep learning models to extract meaningful concepts and insights from typically unstructured feedback, aiming to surface priorities and detect issues early. Customers mentioned in the article include Uber and Amazon. The company positions its machine-learning approach as delivering higher-quality insights than keyword-based methods used by some competitors. Chattermill was founded out of London in 2015 and last raised an $8 million Series A almost three years ago. With a new $26 million Series B, the company plans to double down on expansion across Europe and the U.S. Chattermill offers a machine-learning-powered "customer understanding" platform that aggregates feedback from surveys, reviews, support tickets and social media to deliver real-time analytics and insights. The platform includes a large library of pre-built connections to systems such as SurveyMonkey, Trustpilot, Zendesk and Salesforce and is channel-agnostic. Chattermill was co-founded by Mikhail Dubov and Dmitry Isupov in 2015 while participating in Entrepreneur First and has been used by companies including HelloFresh, Uber, Deliveroo, Zappos and Transferwise. The team emphasizes depth of insights and ease of use over over-investing in specific ML architectures, allowing them to swap model components as NLP (e.g., GPT and BERT) improves. Management says the product can deliver high-accuracy insights in real time to help businesses make faster, better-informed decisions. The company also notes growing market attention following major sector deals and IPOs, and increasing interest in extracting insight from chat and voice. Chattermill builds a platform that collates customer feedback from multiple channels and applies customized deep-learning models to extract actionable insight for companies. The product aggregates data from sources such as SurveyMonkey, Zendesk, TypeForm, Salesforce, Net Promoter Score surveys, reviews, support tickets and social media. It provides an analytics dashboard and automated alerts that make it easier for product, customer service and customer experience teams to act on sentiment and issue-level signals. The company’s models measure sentiment across parts of the experience, from app design to delivery speed and agent attitude. Chattermill was founded in 2015 and its ten-person team works with customers across fintech, e-commerce, travel and gaming, including Transferwise, HelloFresh and Just Eat. Financially, Chattermill has raised £600,000 in seed funding.

Participated · Seed · Dec 2014

ParcelBright is a one-stop parcel delivery solution that negotiates large discounted rates with major courier companies. It offers ParcelBright.com as a plug-and-play product for businesses that want immediate discounted shipping without integration, and a ParcelBright API for bespoke integrations. The company provides fully managed sub-accounts (with no credit risk) and in-depth delivery analytics to simplify use of multiple couriers. ParcelBright takes ownership of delivery operations so customers can avoid learning different courier platforms and focus on their business. Founded in January 2014 and UK-based, the startup has delivered over 500,000 packages this year. It recently raised $1 million in a late seed round to power its service and growth.

Participated · Series A · Jul 2014

The Glow Platform gives advertisers tools to create and optimise multi-format ad campaigns and uses proprietary and social data to help brands find, engage and transact with their most relevant and profitable customers on Facebook and Twitter. The company serves clients including King, US Bank and Spotify and has been named one of Facebook’s few Strategic Preferred Marketing Developers (PMD). Glow previously closed a $1.3 million seed round in January last year from Project A Ventures and Avonmore Developments. Today it has raised $7 million in a Series A led by Notion Capital and White Star Capital, with Project A Ventures and Avonmore participating. The new funding will be used for further international expansion and product development. Glow is based in the UK. Glow Digital Media provides a Facebook advertising platform called Glow Machine, offering tools to create and optimize multi-format ad campaigns, track engagement, view dashboards, and integrate with third-party tracking systems such as DoubleClick. The company sells a self-serve license or a fully-managed solution to direct-response advertisers and the agencies that serve them. Glow reports over 80 sophisticated performance customers and global agencies, with clients including King.com, Best Buy, Bacardi, Kraft, Honda, Mercedes‑Benz, Omnicom and Blue Ant Media. Founded in 2009 and based in London, Glow was named one of 12 Facebook Strategic Preferred Marketing Developers, a designation it says has helped spur growth. The company raised $1.3M in a seed funding round and plans to use the financing to further develop its social advertising platform and accelerate expansion into the U.S. market. Glow has opened a regional headquarters in Los Angeles and hired four senior executives, including David Wamsley as VP, Sales & Strategic Partnerships, US, to lead its U.S. push.

Participated · Seed · Mar 2014

Buzzmove, launched in 2014 and led by CEO Rebecca Downing, provides an online price comparison and booking platform for the moving industry that enables consumers to inventory belongings digitally and purchase home and household contents insurance. The company also offers SaaS-based professional surveying software to moving companies. Buzzmove participated in Startupbootcamp InsurTech prior to the investment. The startup is based in London, UK. The company aims to use raised capital to continue development of its platform. Buzzmove operates an algorithm-powered online marketplace that lets consumers inventory belongings, compare exact quotes from vetted movers and book removals online. Its front end uses proprietary inventory technology with a drag-and-drop interface and an algorithm at the centre to produce instant, exact quotes. The company launched a London beta in November and plans a nationwide U.K. launch and national marketing campaign to scale vendor participation and user bookings. Buzzmove has an exclusive partnership with the British Association of Removers (BAR) to vet and validate vendors listed on its site. Revenue streams include a 13% commission on removal bookings, referral fees for related services, and a monthly recurring SaaS fee. CEO Becky Downing says Buzzmove is first to market in Europe, with U.S. rival Unpakt as the closest competitor.