Participated · Series C · Sep 2022

Carbyne builds a cloud-native APEX platform that embeds AI into 911 call handling, dispatch, resource coordination, and emergency decision-making. Its AI Suite is integrated across the platform rather than as bolt-on tools, trained on proprietary datasets generated from millions of emergency interactions. Over the past year the company reported triple-digit growth, including +477% year‑over‑year growth in APEX ARR and a +105% increase in APEX platform customers. Carbyne is deployed at nearly 300 sites worldwide across 23 U.S. states and six countries, with more than 7,000 calltakers using its platform. The company processes over 250 million data points annually and reports 99.999% call handling uptime. Carbyne plans to use new capital to expand R&D and engineering, deepen AI capabilities, scale operations globally, and pursue strategic partnerships and integrations. Carbyne provides cloud-native solutions for emergency response centers, enabling emergency contact centers and select enterprises to connect with callers and connected devices via secure channels without requiring a consumer app. Its unified platform delivers live, actionable data—including video, photos, geolocation—and AI-based features to streamline operations and improve transparency. The company offers Carbyne APEX, an i3-compliant unified emergency call management solution that consolidates AI and rich media data for call takers, and Carbyne Universe, an OTT solution that delivers AI-based and rich media functionality without disrupting existing contracts or infrastructure. Carbyne intends to use the new investment to expand operations and development efforts. Led by CEO Amir Elichai and based in New York City, the company is positioning its offerings for resale through AT&T. Carbyne provides cloud-based systems used by emergency services to handle medical, public-safety, transportation and other urgent calls, including its APEX platform used by customers such as the city of New Orleans. Its technology is installed in emergency response services that cover about 400 million people and handles roughly 150 million 911 calls annually, and the company says it is on track to cover 1 billion people by 2024. Carbyne aims to make contact-center workers more effective and less stressed by investing in tools like sentiment analysis and trauma detection and by capturing richer data from callers. The company plans to expand in the U.S., establish a partner program to pursue global opportunities (it does not sell directly), and increase R&D investment. Financially, Carbyne grew revenues 400% in the last year and has raised $56 million in a Series C that values the company around $400 million. The startup was founded in Israel (R&D remains there) and is now headquartered in New York; it is primarily active in the U.S. Carbyne provides a unified, cloud-native platform that enables emergency communication centers, first responders, citizens and governments to share live actionable data to improve operational efficiency and save lives. The company is expanding its cloud-native platform into the emergency health services market and introducing an instantly deployable platform for unified flow between callers, health-related call centers, first responders, nurses and hospitals. Carbyne plans to work with Global Medical Response to develop interactive communication solutions for health and medical sectors and to build new dedicated domestic resources. To scale operations in North America, Carbyne will relocate CTO and co-founder Alex Dizengoff from Tel Aviv to the United States to grow a North American R&D center. Global Medical Response’s COO Edward Van Horne will join Carbyne’s board of directors as part of the collaboration. Financially, the company has raised a total of $73 million since its launch in 2015. Carbyne offers a cloud-based platform for emergency services that surfaces richer caller data (location, video) and enables remote telemedicine to accelerate 911 and EMS responses. Its technology no longer requires users to install an app, having integrated third-party location services to connect callers directly. The company partners with public-health providers and firms such as CentralSquare and Global Medical Response and says it is on target to cover about 90% of the U.S. market. Usage and adoption grew strongly during the pandemic: Carbyne served 250 million people before COVID and now covers roughly 400 million people, launching a new implementation every 10 days since March. In the last nine months it provided about 155 million location points and 1.3 million minutes of video; revenues doubled starting in Q2 and then grew 160% in Q3 and Q4. Carbyne aims to serve some 1.5 billion people by 2023 as it expands its technology and market footprint.