• Dispatch

  Participated · Series A · Jun 2017

  Dispatch provides a field service and customer experience platform featuring persona-based mobile and web applications, platform APIs, and cloud/on-premise connectors. Its platform enables enterprises to collect and strategically leverage data about the last mile of the service delivery process. The company was founded in 2013 by Avi Goldberg and is based in Boston, MA. Dispatch intends to use the investment to enhance its suite of products, expand partnerships, and hire across all departments at its Boston headquarters. The article does not disclose operating metrics or financial details beyond the announced investment. Dispatch provides an enterprise software platform that lets users schedule appointments, receive job status updates, share real-time location information, communicate directly with customers and accept payments. Led by CEO Avi Goldberg, the company focuses on managing all aspects of installations, maintenance and repairs for home-service providers. Dispatch will use the $12M Series A proceeds to expand operations. Beyond the capital, a partnership with ServiceMaster will make Dispatch the software platform of choice for ServiceMaster’s home warranty and pest control brands. The platform is currently used by more than 20,000 service providers. Dispatch has launched a proprietary scheduling and delivery platform to bring businesses into the on‑demand economy, offering a mobile extension for legacy systems plus self‑serve products and APIs for marketplaces and developers. The platform lets customers instantly find and book scheduled or immediate services online or via smartphone and track provider arrival in real time. Dispatch targets enterprise businesses—integrating with CRM, ERP and workforce management systems to improve visibility into contractors and service performance—and startups and developers building on‑demand marketplaces via SDKs and APIs. One early customer, Handyman Connection, adopted Dispatch to reduce wait times and improve scheduling in the home services market. The company positions itself to become the underlying infrastructure linking consumers and the on‑demand economy with legacy businesses. Dispatch closed a $3.1M seed financing round as reported in the announcement.

• TouchBistro

  Participated · Series B · Oct 2016

  TouchBistro is an iPad-based restaurant management platform serving restaurants with tools to manage their operations. The company secured $110 million in growth financing from Francisco Partners. The capital will be used to accelerate growth, expand its product pipeline and pursue strategic acquisitions. The financing is described in the article as growth financing and was reported in TechCrunch's Daily Crunch. The raise is intended to fund both product development and inorganic expansion plans. TouchBistro is an iPad POS and integrated payments solution built specifically for the restaurant industry. More than 16,000 restaurants in over 100 countries use its platform, which processes over US$11 billion annually. The product handles order taking, payment processing, menu management, accounting, reporting, inventory management, staff scheduling, and customer loyalty. TouchBistro emphasizes software automation, predictive data insights, and seamless access to financial services through partnerships. The company plans to use the new funds to acquire complementary products, support technology development, expand international markets, and grow its team. It offers in-depth training and free 24/7 technical support and maintains offices in Toronto, New York, Austin, Chicago, London, and Mexico City. TouchBistro offers an iPad POS that serves as the core of a restaurant’s operations, handling order taking, payments, menu management, accounting, reporting, inventory, scheduling and loyalty. Led by founder and CEO Alex Barrotti, the company serves more than 12,000 restaurants in over 100 countries and processes more than US$6 billion annually. The company is based in Toronto and also maintains offices in New York, Austin, Chicago, London and Mexico City. TouchBistro plans to use new funding to develop its restaurant operating system, build new payment solutions, expand into new and existing markets, and double the size of its team over the next year. The product is positioned as an all-in-one operational platform for restaurants, integrating both front-of-house and back-office functions. TouchBistro offers an iPad POS app that lets servers enter table-side orders, send them directly to the kitchen, and accept integrated EMV payments. The product targets restaurants, bars, cafes, breweries, food trucks and quick service restaurants to increase sales and improve customer experience. The app is deployed in over 9,000 restaurants across 37 countries. TouchBistro plans to use its new capital to enhance and expand the feature set of its mPOS solution and to facilitate expansion into global markets. The company is led by founder and CEO Alex Barrotti and has offices in New York, Toronto, Chicago and Austin. Financially, TouchBistro has raised CDN$16.3M in this Series C and has raised CDN$45.3M in total funding to date. TouchBistro offers an iPad POS app and full reporting suite for the food and drink industry, serving full-service and quick-service restaurants, food trucks, coffee shops and bars. Servers use the app to take tableside orders that are instantly transmitted to the kitchen and bar; bills can be split and totals transferred electronically to integrated card keypads or mobile wallets. The company has deployed approximately 15,000 terminals across 6,000 restaurants worldwide and processes gross merchandise volumes in excess of $4 billion annually. Recent product moves include launches in Spanish and French and integrations with QuickBooks and Square. Led by founder and CEO Alex Barrotti, TouchBistro plans to use its new funding to expand sales and marketing and to build out its POS platform through partnerships and new features. The company has raised $30m in total funding to date.

No current team members are available.