Dispatch provides a field service and customer experience platform featuring persona-based mobile and web applications, platform APIs, and cloud/on-premise connectors. Its platform enables enterprises to collect and strategically leverage data about the last mile of the service delivery process. The company was founded in 2013 by Avi Goldberg and is based in Boston, MA. Dispatch intends to use the investment to enhance its suite of products, expand partnerships, and hire across all departments at its Boston headquarters. The article does not disclose operating metrics or financial details beyond the announced investment. Dispatch provides an enterprise software platform that lets users schedule appointments, receive job status updates, share real-time location information, communicate directly with customers and accept payments. Led by CEO Avi Goldberg, the company focuses on managing all aspects of installations, maintenance and repairs for home-service providers. Dispatch will use the $12M Series A proceeds to expand operations. Beyond the capital, a partnership with ServiceMaster will make Dispatch the software platform of choice for ServiceMaster’s home warranty and pest control brands. The platform is currently used by more than 20,000 service providers. Dispatch has launched a proprietary scheduling and delivery platform to bring businesses into the on‑demand economy, offering a mobile extension for legacy systems plus self‑serve products and APIs for marketplaces and developers. The platform lets customers instantly find and book scheduled or immediate services online or via smartphone and track provider arrival in real time. Dispatch targets enterprise businesses—integrating with CRM, ERP and workforce management systems to improve visibility into contractors and service performance—and startups and developers building on‑demand marketplaces via SDKs and APIs. One early customer, Handyman Connection, adopted Dispatch to reduce wait times and improve scheduling in the home services market. The company positions itself to become the underlying infrastructure linking consumers and the on‑demand economy with legacy businesses. Dispatch closed a $3.1M seed financing round as reported in the announcement.

Total raised

$15M

Funding rounds

3

Latest round

Series A

Latest activity

Jun 2017