Acquire builds a customer engagement platform that integrates communication tools such as Salesforce, Slack, Facebook and Twitter into a single real-time omnichannel view so agents see every encounter and context. The product consolidates live chats, tickets, audio, video and responses into one system to reduce repetition and provide full customer context. The company plans to use the new funding to expand its go-to-market strategy and to build out its marketing and customer success teams. Acquire is headquartered in San Francisco and also has offices in Boston, the United Kingdom and India. It currently employs about 120 people and plans to add 20–27 more in the U.S. over the next six months. The company supports hundreds of customers, including Audi, Elevate and the U.S. Air Force, and is growing on average 3.5x year over year. Acquire is an enterprise platform that modernizes and automates customer communication across web channels. Its product includes patented instantaneous cobrowsing, a sales-funnel and CX automation dashboard, live chat, video and voice calls, and AI chatbots to deliver real-time, proactive support. The platform integrates with more than 30 sales, support, and communication tools (Salesforce, Zendesk, HubSpot, Slack) and counts clients such as Elevate, Audi, and the UK government. Acquire is headquartered in San Francisco with offices in Boston and India and was founded by Laduram Vishnoi and Amrit Dhangal. The company has over 15,000 users worldwide and was recognized as a G2 Crowd high performer in Fall 2019. Acquire will use the $5.4M seed to accelerate AI product development and expand its team globally.

Total raised

$12M

Funding rounds

2

Latest round

Series A

Latest activity

Jun 2020