CallMiner develops the Eureka platform, an AI-driven speech and customer interaction analytics solution that analyzes calls, chats, emails, surveys and texts. The company processes over 2 trillion words annually and serves a universe of more than 400 customers, including large brands, financial institutions, communications companies and business process outsourcers. CallMiner says it pioneered the speech analytics industry in 2002 and is based in Waltham, Mass. It will use recent funding to accelerate go-to-market plans, expand use cases and develop new business applications. The company also plans to invest in channel partner integration and development, international expansion, and platform innovation and capabilities. CallMiner closed a $75 million investment from Goldman Sachs to support these initiatives. CallMiner provides a cloud-based voice-of-the-customer analytics solution that automatically analyzes every customer interaction across calls, chat, email and social. The platform offers both real-time monitoring and post-call analytics, delivering actionable insights to contact center staff, business analysts and executives. Its customers span manufacturing, energy, utilities, collections, financial services, travel, hospitality, retail, health care and communications. The company intends to use new funding to grow its customer base, increase its global delivery presence and extend the product suite into customer engagement optimization. CallMiner was founded in 2002 and is led by President and CEO Terry Leahy. The company raised $16M in the reported funding round. CallMiner offers an enterprise speech analytics product, CallMiner Eureka!, which analyzes contact center conversations to uncover customer demands, market trends, and how well agents are meeting service needs. The product enables organizations to hear and act on the true voice of their customers as captured in interactions. The company is based in Fort Myers, Florida. On 01/09/2010 CallMiner closed a $4M Series C financing. Investors in the round included Sigma Partners, Intersouth Partners, Inflexion Partners and an undisclosed strategic partner. The company said it will use the proceeds to expand its activities.

Total raised

$95M

Funding rounds

3

Latest round

Equity

Latest activity

Dec 2019