Chattermill unifies customer feedback from social networks, support tools, review sites and other digital channels to create a single source of customer truth. The platform applies its own deep learning models to extract meaningful concepts and insights from typically unstructured feedback, aiming to surface priorities and detect issues early. Customers mentioned in the article include Uber and Amazon. The company positions its machine-learning approach as delivering higher-quality insights than keyword-based methods used by some competitors. Chattermill was founded out of London in 2015 and last raised an $8 million Series A almost three years ago. With a new $26 million Series B, the company plans to double down on expansion across Europe and the U.S. Chattermill offers a machine-learning-powered "customer understanding" platform that aggregates feedback from surveys, reviews, support tickets and social media to deliver real-time analytics and insights. The platform includes a large library of pre-built connections to systems such as SurveyMonkey, Trustpilot, Zendesk and Salesforce and is channel-agnostic. Chattermill was co-founded by Mikhail Dubov and Dmitry Isupov in 2015 while participating in Entrepreneur First and has been used by companies including HelloFresh, Uber, Deliveroo, Zappos and Transferwise. The team emphasizes depth of insights and ease of use over over-investing in specific ML architectures, allowing them to swap model components as NLP (e.g., GPT and BERT) improves. Management says the product can deliver high-accuracy insights in real time to help businesses make faster, better-informed decisions. The company also notes growing market attention following major sector deals and IPOs, and increasing interest in extracting insight from chat and voice. Chattermill builds a platform that collates customer feedback from multiple channels and applies customized deep-learning models to extract actionable insight for companies. The product aggregates data from sources such as SurveyMonkey, Zendesk, TypeForm, Salesforce, Net Promoter Score surveys, reviews, support tickets and social media. It provides an analytics dashboard and automated alerts that make it easier for product, customer service and customer experience teams to act on sentiment and issue-level signals. The company’s models measure sentiment across parts of the experience, from app design to delivery speed and agent attitude. Chattermill was founded in 2015 and its ten-person team works with customers across fintech, e-commerce, travel and gaming, including Transferwise, HelloFresh and Just Eat. Financially, Chattermill has raised £600,000 in seed funding.

Total raised

$35M

Funding rounds

3

Latest round

Series B

Latest activity

Dec 2022