ConverseNow provides voice AI-powered virtual ordering assistants for restaurants that automate order-taking from high-volume voice channels. The company is led by CEO Vinay Shukla and COO and Chief Product Officer Rahul Aggarwal. Its platform is live in more than 1,200 restaurants across 40 states and serves brands including Domino’s Pizza, Fazoli’s and Blake’s Lotaburger. ConverseNow raised $10M in funding in a round led by Enlightened Hospitality Investments, which joined the company's board. The company intends to use the funds to scale deployment across many of the nation’s leading restaurant brands and to scale its technology. ConverseNow develops voice-based AI ordering assistants (George and Becky) that operate in quick-serve restaurants to take orders across phone, chat, drive-thru and kiosks. The company is targeting restaurant drive-thrus and is live in over 750 stores. It reported seven-fold revenue growth and five-fold headcount growth since its 2020 seed, and says its technology increases average orders by 23% and revenue by 20% while saving up to 12 hours of deployable labor time per store per week. ConverseNow plans to continue improving its line-busting technology by building a database from every conversation and speeding customer onboarding through menu ingestion. The product roadmap includes better noise-robust AI, improved prediction and correction of missing words, and future context-aware features (traffic, weather, promotions) to drive upsell. The company is Austin-based and will use the new funding for marketing, sales and product innovation. ConverseNow Technologies is an Austin, TX-based company that provides a Voice AI platform for quick service restaurants to automate and personalize ordering. Its platform automates orders in high-volume voice channels including phone, drive-thru, self-service kiosks, voice assistants, and voice-assisted chat on mobile. Emma, its context-aware digital ordering expert, engages customers in a human-like manner using anonymized, abstracted machine intelligence to predict ordering behaviors and offer personalized recommendations. Led by co-founder and CEO Vinay Shukla and co-founder/COO & CPO Rahul Aggarwal, the company aims to drive efficiencies and reduce customer wait times. ConverseNow raised $3.25M in a seed funding round and intends to use the funds to expand operations and its business reach.

Total raised

$28M

Funding rounds

3

Latest round

Equity

Latest activity

Aug 2022