Eden operates a workplace management platform that connects office managers to third-party service providers across categories like IT support, cleaning, inventory, and handiwork. The company shifted from in-house W2 technicians to a marketplace model; today 100% of revenue comes from connecting offices with third-party providers. Eden is live in 25 markets, including Berlin and London, and has more than 2,000 service providers on the platform. Founded in 2015 and launched out of Y Combinator, Eden originally began as on-demand consumer tech repair before pivoting to enterprise. The company is now focusing on expanding into the broader property-management stack and is beta-testing software for landlords and property managers to handle guest check-ins, maintenance, and building services. Eden has raised just over $40 million in funding since inception. Eden began as an on-demand tech support service for consumers and businesses and later pivoted to a B2B model providing IT support, cleaning, task management, and handy work via W2 employees called “Wizards.” The company has expanded its focus to build software that operates a marketplace for third-party vendors to serve businesses. Revenue from Eden’s own W2 workers now represents about 25% of its business, down from roughly 75% before introducing third-party vendors. Eden currently operates in San Francisco, Los Angeles, New York, and Austin. The team plans to use new funding to expand beyond those markets and to hire more engineers and professionals. Eden’s model is noted as being similar to Managed By Q’s marketplace approach. Eden offers on‑demand, hourly tech help—repairing cracked phone screens, mounting TVs, fixing routers and similar tasks—for a flat $69/hour, with technicians bringing their own tools. Launched out of Y Combinator, the service began in May and is currently available only in the Bay Area. The company has transitioned from a 1099 employment model to a W2 structure. Eden is growing rapidly, reporting 25% week‑over‑week growth since launch. Management says the new funding will be used to expand into new markets, and the article notes enterprise offerings could be a logical future opportunity. Total funding to date and recent traction form the company’s current financial backdrop. Eden offers an on-demand service that sends tech specialists to customers' homes, offices, or coffee shops to fix phones, Wi‑Fi, printers, smart home devices, and other consumer tech issues. The service launched in the Bay Area in March 2015 and is currently available there with same-day bookings and a goal of tightening service windows. Eden charges $69/hour (first hour free) and pays its tech pros $30/hour; those tech pros are currently classified as 1099 contractors though the company is considering moving some or all to W2. The company says there are more than 180,000 tech pros in the U.S. working at incumbents or small shops and aims to tap that supply. Early demand has been strong among users over age 50 who previously relied on relatives for tech help. Eden cites supply-side recruiting as its biggest operational challenge as it scales the marketplace.

Total raised

$38M

Funding rounds

4

Latest round

Series B

Latest activity

Nov 2019