• Eden

  Participated · Series B · Nov 2019

  Eden operates a workplace management platform that connects office managers to third-party service providers across categories like IT support, cleaning, inventory, and handiwork. The company shifted from in-house W2 technicians to a marketplace model; today 100% of revenue comes from connecting offices with third-party providers. Eden is live in 25 markets, including Berlin and London, and has more than 2,000 service providers on the platform. Founded in 2015 and launched out of Y Combinator, Eden originally began as on-demand consumer tech repair before pivoting to enterprise. The company is now focusing on expanding into the broader property-management stack and is beta-testing software for landlords and property managers to handle guest check-ins, maintenance, and building services. Eden has raised just over $40 million in funding since inception. Eden began as an on-demand tech support service for consumers and businesses and later pivoted to a B2B model providing IT support, cleaning, task management, and handy work via W2 employees called “Wizards.” The company has expanded its focus to build software that operates a marketplace for third-party vendors to serve businesses. Revenue from Eden’s own W2 workers now represents about 25% of its business, down from roughly 75% before introducing third-party vendors. Eden currently operates in San Francisco, Los Angeles, New York, and Austin. The team plans to use new funding to expand beyond those markets and to hire more engineers and professionals. Eden’s model is noted as being similar to Managed By Q’s marketplace approach. Eden offers on‑demand, hourly tech help—repairing cracked phone screens, mounting TVs, fixing routers and similar tasks—for a flat $69/hour, with technicians bringing their own tools. Launched out of Y Combinator, the service began in May and is currently available only in the Bay Area. The company has transitioned from a 1099 employment model to a W2 structure. Eden is growing rapidly, reporting 25% week‑over‑week growth since launch. Management says the new funding will be used to expand into new markets, and the article notes enterprise offerings could be a logical future opportunity. Total funding to date and recent traction form the company’s current financial backdrop. Eden offers an on-demand service that sends tech specialists to customers' homes, offices, or coffee shops to fix phones, Wi‑Fi, printers, smart home devices, and other consumer tech issues. The service launched in the Bay Area in March 2015 and is currently available there with same-day bookings and a goal of tightening service windows. Eden charges $69/hour (first hour free) and pays its tech pros $30/hour; those tech pros are currently classified as 1099 contractors though the company is considering moving some or all to W2. The company says there are more than 180,000 tech pros in the U.S. working at incumbents or small shops and aims to tap that supply. Early demand has been strong among users over age 50 who previously relied on relatives for tech help. Eden cites supply-side recruiting as its biggest operational challenge as it scales the marketplace.

• TrueAccord

  Participated · Series B · Nov 2017

  TrueAccord operates a machine-learning powered, data-driven debt collection platform that personalizes outreach and payment options via a decision engine tuned to consumer behavior. The company reports more than 2 million customers on its platform since inception and over $1.5 billion of debt flowed through the platform since 2014. TrueAccord says it outperforms traditional agencies, beating their collection rates by a minimum of 50% and up to 500%. The platform emphasizes consumer experience and compliance while increasing recovery rates for financial institutions, debt buyers, lenders, and technology companies. TrueAccord plans to use new funding to continue product development and innovation, expand into vertical markets, enhance audit and compliance functionality, and invest in client acquisition, retention, and hiring. The company highlights machine learning to humanize debt collection and improve engagement, satisfaction, and recovery outcomes. TrueAccord provides an automated debt recovery platform that works with small and large businesses to recover lost revenue and helps consumers create flexible payment solutions. The platform leverages behavioral analytics, machine learning and a humanistic approach. It already counts major enterprise companies across the online ecosystem as customers, as well as small businesses. The company was created in 2013 by Ohad Samet (CEO), Nadav "Sr" Samet and Nadav "Jr" Samet and is based in San Francisco, California. TrueAccord closed $5M in Series A funding in 2014. The round included investments from Khosla Ventures, Caffeinated Capital’s Raymond Tonsing, Max Levchin, Bryan Johnson, Homebrew and others.

• Next Caller

  Led · Seed · Aug 2017

  Next Caller builds phone-fraud detection technology that analyzes carrier-level metadata to determine whether inbound calls are legitimate, addressing vulnerabilities in biometrics and phone-number reputation scoring. Its service allows companies to authenticate callers without asking customers to verify their identity, letting customer service representatives assist verified account holders sooner. The company says its approach protects highly sensitive information and has been adopted by large financial institutions for inbound-call authentication. Next Caller launched at Disrupt SF in 2013 and participated in Y Combinator, which expanded its network and visibility. The startup is based in New York and was described in the article as a three-year-old company. It recently raised funding to support its growth.

No current team members are available.