Lang.ai provides a no-code platform that appends incoming customer messages in help desk platforms (like Zendesk and Intercom) with labels to enable automations and analysis. The product extracts concepts from emails, texts and tickets, lets teams visually group concepts, and triggers workflows based on labels. Lang emphasizes domain-tailored AI models to recognize industry jargon and partners with frontend and backend customer service vendors as a complementary offering. The company counts Stitch Fix, Ramp, Hippo Insurance and Freshly among its customers and has 25 employees. Annual recurring revenue grew 11x in the five quarters preceding the Series A, though the company declined to disclose absolute ARR. Future plans include R&D to link support conversations to purchase data and to surface automation recommendations based on common agent actions. Lang.ai offers a no-code SaaS platform enabling non-technical business users to build enterprise-ready NLP models via a drag-and-drop interface that suggests AI-extracted concepts. The product analyzes customers' historical data in minutes, applies real-time categorization, and automates tasks such as support ticket tagging/routing, insurance-claims processing, and dispatching field engineers. It targets "Citizen NLP Builders" across customer service operations, marketing, analytics and UX, and customers include Freshly, Userzoom, Playvox, CaixaBank, Yalo Chat and Bancolombia. The platform can be installed in Lang.ai's cloud or the customer's environment. Founded in 2018 by Jorge Peñalva, the company is a 10-person team with engineering primarily based in Spain and says revenue doubled from Q4 2020 to Q1 2021. The seed funding is aimed at supporting growing demand and larger customer projects.

Total raised

$13M

Funding rounds

2

Latest round

Series A

Latest activity

May 2022