Language I/O is an AI-powered translation platform that provides multilingual customer support. The platform integrates with Salesforce, Zendesk, ServiceNow, Microsoft and Oracle to deliver real-time, business-accurate translations. It enables enterprises to serve customers in more than 150 languages using their existing support teams. The company emphasizes security, encrypting customer personal information and maintaining a strict zero data retention policy. Language I/O is based in Cheyenne, Wyoming and is led by CEO Heather Morgan Shoemaker. It recently raised $5M in funding and intends to use the proceeds to expand operations and accelerate development efforts. Language I/O is a Cheyenne, Wyo.-based provider of real-time, business-accurate translation technology. Led by founder and CEO Heather Shoemaker, the company plugs directly into tools such as Salesforce, Zendesk, ServiceNow and Microsoft Teams to generate brand-specific translations of user-generated content including jargon, slang, abbreviations and misspellings. Its zero-trace, AI-enabled platform supports multilingual communication over live chat, email, chatbots, social messaging and more, and serves Fortune 500 customers. Language I/O integrates generative AI into its LIO platform to improve real-time translation quality. The company intends to use the funds to expand its LIO machine learning team and to ultimately generate language-specific, LLM-powered chatbots. Language I/O raised $8M in a Series A1 round led by Joint Effects, with participation from Wyoming Venture Capital’s WYVC Fund, Gutbrain Ventures, PBJ Capital and Omega Venture Partners. Language I/O provides an AI-enabled language translation platform that enables real-time customer support in more than 100 languages, using proprietary core technology to ensure accurate translation of company-specific terms. The software is focused on translation across e-support channels including email, knowledge articles, chat, and social messaging. It is accessible via API and integrates with major CRMs such as Salesforce, Oracle, and Zendesk. Customers named in the article include Constant Contact, Shutterstock, and CBS Interactive. The company raised a $6.5M Series A and plans to use the funds to expand operations and business reach. Total funding to date is $12.1M. Language I/O is a Cheyenne, Wyo.-based provider of software that enables real-time communication with customers in any language across channels. Its proprietary AI core generates accurate, company-specific translations of user-generated content—including jargon, slang, abbreviations and misspellings—into more than 100 languages. The solution delivers translations via chat, email, article and social support channels and is accessible directly via API. It integrates with major CRMs including Salesforce Service Cloud, Oracle Service Cloud and Zendesk. Language I/O is ISO 27001 certified and GDPR compliant and counts enterprise customers such as Constant Contact, Shutterstock, PhotoBox and Brave. The company plans to use the $5M raised to expand operations and broaden its business reach. Language I/O is a Cheyenne, Wyoming-based software company that provides multilingual customer support and translation across email, chat and article content. Its platform integrates with major CRM systems including Salesforce, Oracle and Zendesk to deliver in-context multilingual support. Customers include LinkedIn, Shutterstock, Constant Contact and PhotoBox. In December 2019 the company raised a seed funding round of undisclosed size led by Breakthrough 307 with angels and other investors from Wyoming and the Boston area. The company intends to use the funds to build out an AI platform that automatically grades potential translations from leading neural machine translation engines to surface the highest-quality translations to customers. Language I/O is led by Co-CEOs Heather Morgan Shoemaker and Kaarina Kvaavik.

Total raised

$25M

Funding rounds

5

Latest round

Equity

Latest activity

Jul 2024