Founded six years ago in Berlin, Parloa builds conversational AI agents that handle customer calls and messages for large enterprises such as Allianz, Booking.com, HealthEquity, SAP, Sedgwick, and Swiss Life. Its platform aims to replace human contact-center work by providing contextual, personalized service that can identify a caller and address their needs across phone, web, and app touchpoints. The company disclosed annual recurring revenue of more than $50 million as of last month, positioning it alongside leading peers in the rapidly growing customer-service automation market that Gartner estimates employs 17 million agents worldwide. Management plans to devote substantial new capital to developing a “multi-modal, contextual experience” that extends its AI beyond simply “picking up the phone.” Parloa sees abundant room for multiple winners in the space and believes its capitalization gives it an edge over rivals such as Sierra, Decagon, PolyAI, Intercom, and Kore.ai. Its rapid growth is underscored by a valuation jump from $1 billion to $3 billion in just eight months. The business is already enterprise-ready, with agents answering live calls for global customers today.

Total raised

$562M

Funding rounds

5

Latest round

Series D

Latest activity

Jan 2026