Samanage provides a cloud-based employee service management platform that helps organizations simplify complex tasks and automate services. Led by Founder and CEO Doron Gordon, the company helps teams across IT, HR, finance, facilities, marketing and other departments deliver improved service experiences. Samanage serves over 2 million users worldwide. The company raised $30m in a Series D funding round from Morgan Stanley Expansion Capital. Samanage intends to use the funds to accelerate growth and expand its global market share in the IT Service Management (ITSM) industry. The company is based in Cary, NC. Samanage builds cloud-based customer service software that manages service interactions with employees, customers and field service agents. The company launched an enterprise product on the Salesforce Lightning platform and an app that runs inside Salesforce Service Cloud and will be available on the Salesforce AppExchange. Samanage plans to use the Salesforce partnership to accelerate a shift from SMB customers to larger enterprise accounts and to compete with vendors like ServiceNow. It will continue to operate its SMB product on AWS in the US and Europe while developing both platform versions in parallel. Founded in 2007, Samanage has about 1,400 customers. The Salesforce-based version was developed in roughly 11 months after work began in early 2016, and the company announced a $20M investment round alongside the product launch. Samanage offers a multi-tenant SaaS asset-management platform that began in IT asset management and expanded into a service-management solution usable across departments. Its product functions as an enterprise service desk and includes a benchmarking feature that lets customers compare performance against peers. The company emphasizes true cloud-born multi-tenant architecture and competes with vendors such as Zendesk, Freshdesk and Salesforce.com. Samanage has focused on small- and medium-sized businesses while using IT champions to drive cross-department adoption. Management plans to expand use cases into HR, finance and facilities and to pursue larger enterprise customers over time as sales, delivery and partner capabilities are built out. The company currently has 50 employees, including a 20-person engineering team in Israel, and will use new funding to double headcount over the next year and invest in sales, marketing and product innovation. Samanage provides cloud-based IT service desk and asset management software, with capabilities including IT service desk, problem and change management, hardware and software tracking, a contract repository, and inventory risk detection. Founded in 2007 and led by CEO Doron Gordon, the company is based in Cary, North Carolina and serves customers in 45 countries. The company raised $5M in funding from Carmel Ventures and Gemini Israeli Ventures. The funds will be used for product development and customer acquisition. The article does not disclose revenue or other operating metrics beyond customer footprint. SAManage is a cloud-based SaaS provider of integrated IT Service Desk and IT Asset Management solutions. Its platform helps organizations control IT inventory, organize licenses and contracts, detect risks and license compliance gaps, and implement an IT Service Desk. Customers include enterprise and institutional users such as Consumer Reports, Fugro, ISS World, Fraser & Neaves, YesNetwork, Hearst Magazines and many educational institutions. The company is led by founder and CEO Doron Gordon. SAManage intends to broaden its sales and marketing reach in North America and internationally and to accelerate product development. The company is based in Netanya, Israel.

Total raised

$74M

Funding rounds

5

Latest round

Equity

Latest activity

Nov 2018