Stratifyd is a Charlotte, NC–based provider of a customer experience analytics and insights platform. Led by CEO Eric Healy, the company's vendor-neutral platform connects experience, behavioral, and operational data to remove data blind spots and uncover prescriptive insights. It helps businesses that lack the time and resources to quickly surface insights and drive value from experience, operational, and behavioral data. Stratifyd's platform is used by startups, enterprise, and Fortune 500 companies to improve experiences across channels, drive efficiencies, and increase employee and customer loyalty. The company raised $10M in a Series B3 round led by Georgian and plans to use the funds to accelerate its product roadmap, hire key personnel, and expand its presence in emerging vertical markets. Stratifyd provides an AI-powered platform that ingests, analyzes, and visualizes omni-channel structured and unstructured customer feedback—star ratings, surveys, reviews, call transcripts, social media, and more—to produce real-time, actionable insights. The platform is used across industries including financial services, healthcare, consumer-packaged goods, and retail to improve products, increase acquisition and retention, and grow revenue. The company emphasizes democratizing data and self-service analytics so a broad set of employees can act on insights. Stratifyd plans to use recent growth capital to hire talent, expand its solution’s capabilities, and attract new clients. The company has received recognition from organizations including Forrester, Forbes, and the American Business Awards and was named the second fastest-growing company in the Charlotte, N.C. area. Investors associated with Stratifyd include Georgian Partners, Arsenal Growth, and Mount Hopkins Investment Limited. Stratifyd provides an end-to-end, AI-powered customer analytics platform that analyzes, categorizes, and visualizes structured and unstructured data in minutes. Led by CEO Derek Wang, the platform surfaces unknown insights that can be used to tailor marketing efforts, increase customer acquisition and retention, improve products and services, and boost revenue. The company serves enterprises worldwide and aims to deepen partnerships with larger customers. The recent strategic capital is intended to position Stratifyd for new partnership opportunities with more Fortune 500 enterprises. Financially, the company received a $4M investment from Arsenal Growth following a $25M Series B led by Georgian Partners. That $4M brings Stratifyd's total venture financing to date to $40.4M. Stratifyd offers AI-powered analytics that ingest, analyze and visualize unstructured data and has evolved from an AI platform into an end-to-end customer engagement solution. The company was founded by Derek Wang, Li Yu and Thomas Kraft while conducting government-funded research. Its customer roster includes Prudential, Etsy, Masco and Fortune 500 client Lenovo (first Fortune 500 customer launched in 2015). In 2017 the company nearly doubled headcount, doubled its customer base and tripled revenue, prompting a relocation of its headquarters to Charlotte. Stratifyd emphasizes the customer feedback loop to help businesses increase acquisition and retention. In 2018 it was named one of Charlotte’s best places to work. Stratifyd offers an artificial intelligence platform that applies machine learning to transform raw data into business decisions. Its software analyzes large sets of unstructured feedback—for example, it analyzed 29,925 Cruise Critic reviews to compare ship ratings over time. The company reported 300% growth in 2016, driven by demand for its software, and added clients including Lenovo, Kimberly-Clark, and Ally Bank. Stratifyd expanded internationally in 2016, opening offices in London and Beijing. The company is led by founder and CEO Derek Wang, who previously worked at Microsoft Research, Xerox, Bank of America, and the Charlotte Visualization Center. Financially, the company has pursued private fundraising and previously raised $1.7M in January 2016.

Total raised

$50M

Funding rounds

5

Latest round

Series B

Latest activity

Sep 2022