UJET provides an AI-powered, mobile-first cloud contact center platform that emphasizes multimodal omnichannel CX, real-time generative AI, and a CRM-first, cloud-native architecture. Its product integrates CCaaS, workforce management, and analytics to enable hyper-personalized customer journeys and agent assistance. UJET highlights a mobile-centric approach and APIs that surface unstructured, high-bandwidth assets for real-time customer understanding, and it cites a Google Cloud partnership to accelerate AI feature integration. The company says its platform avoids storing PII while delivering scalability and security. Recent leadership changes include promoting Vasili Triant to Co-CEO while founding CEO Anand Janefalkar focuses on product and engineering. The business plans to use new capital to accelerate generative AI development, expand go-to-market efforts, and grow its team. UJET provides cloud contact center solutions designed to enable omnichannel, smartphone-centric customer support and intelligent workflows. The company emphasizes scale and security while helping organizations automate contact center processes and make data actionable. UJET counts enterprise customers including Google, Instacart, Green Dot, and iZettle. The new funding is intended to expand sales and marketing teams domestically and internationally and to scale the platform with new products and features. Over the past 12 months UJET’s total number of licenses increased by 400%. Following this round UJET has raised just over $100 million to date. UJET builds software that lets customers reach support agents via a smartphone app, the web, or by phone while giving equal priority and consistent context across channels. Agents receive prepopulated customer data (device type, battery life, location, device ID) to speed troubleshooting and reduce basic questioning. The platform supports identity verification via fingerprint, passcodes and Apple’s Touch ID and Face ID and holds SOC 2 Type 2 and HIPAA certifications. UJET says its tools can materially lower support costs; it cites SpotHero as having halved telephone expenses and cut agent training costs. Customers include SpotHero, Blink and Ring. The San Francisco-based company will use the new capital to scale its business, open a New York office next month and establish an EU headquarters in the second quarter. The company has raised more than $45 million to date, including the new Series B.

Total raised

$156M

Funding rounds

3

Latest round

Series D

Latest activity

Sep 2024